There's a special sort of language the BBC brings out for quasi-legal reviews. I wonder if any readers from Deloitte recognise a house style in the use of brackets.... (I must get out more).
The objective of the review is to assess the effectiveness of the current BBC policies and processes regarding non-editorial complaints and allegations (complaints) which come into the BBC.....
The review will comprise the following steps:
i. Identify all the routes into the BBC where different types of non-editorial complaints may be made (the routes) and the relevant BBC policies and processes (processes) that are applied in handling these complaints.
ii. Assess the identified routes and processes. This will cover the processing and handling of different types of complaints including: receipt and triage, escalation, evidence gathering, co-ordination between business units, roles and responsibilities, governance and oversight.
iii. Gather specific learnings on the processes deployed in the recent presenter case.
iv. Identify areas of weakness relating to the complaints routes and processes. Develop prioritised actions for improvement.
v. Set out the findings of the review and management’s key remedial action plan to be implemented.
i. Identify all the routes into the BBC where different types of non-editorial complaints may be made (the routes) and the relevant BBC policies and processes (processes) that are applied in handling these complaints.
ii. Assess the identified routes and processes. This will cover the processing and handling of different types of complaints including: receipt and triage, escalation, evidence gathering, co-ordination between business units, roles and responsibilities, governance and oversight.
iii. Gather specific learnings on the processes deployed in the recent presenter case.
iv. Identify areas of weakness relating to the complaints routes and processes. Develop prioritised actions for improvement.
v. Set out the findings of the review and management’s key remedial action plan to be implemented.
No comments:
Post a Comment