In the continuing drive for a smaller, simpler BBC, the commercial BBC Studios operation has set up its own parallel recruitment website. Not many ads yet, and though the language and layout may be groovier, it's generally still quite opaque. Try this, for a role called "Customer Success Manager".
BritBox is looking for a customer obsessed and data-driven Customer Success Manager to take our customer care to the next level. You’ll be the master and champion of all things customer care, from our external partners, our platforms & tools, and internally with the BritBox team.
Your role will be integral in ensuring every subscriber has a great experience with support, whether they are self-serving in our knowledge base or emailing with a customer care agent. You’ll also be a vital conduit of customer insight and action for the entire BritBox team, proactively spotting opportunities and pain-points, and ensuring our escalation process quickly resolves customer issues or questions.
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