Complaints

Here's a rather daft idea from Ofcom's workplan for 2024/25.  It intends to monitor the BBC's complaints handling system by using 'mystery shoppers'.  A bit like testing NHS A&E by going in and complaining of severe stomach pains when there's nothing wrong with you, to see how many consultants you can tie up.  Think again, Melanie. 

And maybe you could phrase this a little better: "We will monitor the impact on audiences in England of the proposed changes to BBC local radio". 'Proposed' is now, like many local radio staff, redundant.