Pedigree

The Guardian says Sitel is one of the big companies running the track/n/tracers for Public Health England.

"Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Innso, Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences."

Sitel has recently won the Government contract to handle visa applications to and from the UK. It ran the contact centre for David Cameron's National Citizen Service. Other happy customers: Air BnB, Lidl, Michelin, Citroen.