Bright

Kerris and chum

Finally Lord Hall has found someone to lead his customer-orientated BBC: Kerris Bright, currently Chief Marketing Officer with Virgin Media, takes the job of Chief Customer Officer in the summer, tasked with "developing a closer, more personal relationship with BBC consumers, licence fee payers and those signing in to BBC services."  She gets a seat on the Executive Board.

Kerris left Sussex University with a Ph.D in molecular neuroscience (working on pond snails); however, her 'love of shopping' took her to Unilever, where she 'peddled perfume and pregnancy tests'.  Ten years later, she was appointed to market Dulux - a nine-year gig. A short year followed with British Airways, then Ideal Standard, providing 'bathroom solutions' before arriving at Virgin Media three years ago.

Here's Kerris on 'leading with vision and purpose' (and your right hand) from 2014