How did we get here ?

Those BBC staff still aggrieved with the way they're paid will take mild delight this morning in the discomfiture of Capita, outsourcing operators of most BBC HR activities from 2006 to 2016. They might also want to consider the operation of the outsourced BBC Manager Advice and Guidance Service, set up in 2016 in the Birmingham Centre of Excellence previously known as empty offices in The Mailbox. It's your boss's first port of call if, say, confronted with a claim for equal pay.