Sunday, June 11, 2017

Question time

The BBC has gone out to tender to find a supplier of "Audience Services", handling the myriad ways people contact Auntie and expect fast answers.

The current contract, with Capita, started way back in 1999, and runs til 2019. The tender is for a five-year deal, with a two year extension option, and an estimated top value of £7m a year.

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